Cable TV

The El Dorado Hills Community Services District (EDH CSD) provides and manages a franchise agreement with Comcast Cable to provide cable television services to residents living within the boundaries of the El Dorado Hills Community Services District.

Get the Latest Comcast News and Notices.

Need new service or customer service?
To order new service, change existing service, or other service related requests and concerns, contact a Customer Care Professional by phone at 1-800-COMCAST (1-800-266-2278) or visit Comcast on line at www.comcast.com.

Exchanging or returning cable equipment: 
Should you wish to return or exchange cable equipment, a facility is located at 6517-F Commerce Way,
Diamond Springs, CA. link to map
Business hours are as follows:
Monday through Thursday: 9 a.m. to 5:30 p.m.
Friday: 10 a.m. to 5:30 p.m. 
Saturday: 9 a.m. to 1 p.m.

Where do I send my payment?
Mail payments to: Comcast, P.O. Box 34878, Seattle, WA 98124-1878. Payments may also be paid in person during business hours at the Diamond Springs location listed above.

Having a Problem With Cable?
For help with service or a billing issue, first call 1-800-COMCAST to resolve the issue. Document the conversation by writing down the date, time and name of the person you speak with.  If further help is needed to establish resolution of the issue, call 916-614-3208. 
Leave your name, service address, and your daytime call back phone number(s). 

What’s on Comcast Channels?
To view the Comcast Channel Lineup,

1. Log on to www.comcast.com
2. Find “TV Programming ”
3. Click on “Channel Lineup” 
4. From "TV Programming"
   you can also chose "What's On" ,
   • Enter your Zip code "95762"
• Chose one of the "PlacervilleChoices" a TV
  program guide will appear.
• Chose your cable package that you’ve subscribed to and your channel line up will appear.   

 
EDH CSD’s Channel Line-Up
The District is allowed to operate up to four access channels. Currently the El Dorado Hills CSD operates two channels.

Channel  Content
   17.   Local government info; currently passes through Sac Metro Channel 14 This is the first EDH CSD channel to broadcast.  It is a government information channel and it currently passes through Sac Metro 14 channel content, including Sacramento County and City, Folsom, Rancho Cordova, and Citrus Heights government information. 
  
  18.    Educational programming from Los Rios Community College system. This is the second CSD channel and is for educational programming and will air college classes from the Los Rios Community College system.  Classes from Folsom Lake College and the El Dorado Center will be on air for at home viewing between the hours of 9-10 am, 2-5 pm, and 5-10 pm, Monday through Friday.  When not airing Education, the channel will default to a very popular program, “Arts Alive”. “Arts Alive” airs when not airing Education.